ZGB Refund and Return Policy (a.k.a. How Your Stuff Crawls Back to Us)

Last updated: 11-20-2025

Look, we want you to LOVE your new ZGB gear. Swing it. Display it. Worship it.
So we offer a 30-day money-back guarantee because we believe in what we make and we’re not afraid to back it up.

If it’s not the most badass weapon, display piece, or zombocalypse accessory you’ve ever owned?

Send it back. We won’t cry. (Maybe a little).

1. How to Return Something (The Not-So-Painful Steps)

  1. Email us at ZGBStore@gmail.com.
    We’ll send you the return address and a Return Number so your package doesn’t get lost in the void.

  2. Ship the item back in its original, unused, un-mangled condition.
    If it looks like it survived a war with the undead, that might be a problem.

  3. You pay the return shipping, and seriously—
    use tracking.
    If it disappears into a mail portal, we can’t fight the USPS boss monster on your behalf.

We have to receive the item within 60 days of your purchase for a refund.

2. What You Get Back

If everything looks good:

  • You get all your money back (minus shipping).

  • We’ll refund you faster than a zombie drops after taking a crowbar to the skull.

Be patient while banks do their slow, boring bank stuff.

3. Damaged Stuff (Honesty Time)

If your item arrived damaged, we’ll fix it or replace it.
But if it looks like you used it to chop cinderblocks, open paint cans, or reenact a boss fight from Elden Ring…

Yeah. That’s gross negligence, and refunds don’t apply.

We know what normal testing looks like.
We also know what “I tried to deflect a truck” looks like.

4. What Counts as “Regular Use”

Battle-Ready Items

Approved activities include:

  • Cutting plastic bottles

  • Destroying fruit

  • Hitting soft targets

  • Using ZGB targets sold in the shop

  • Filming slow-motion carnage for the internet on the above mentioned targets.

Not approved:
Trees, metal poles, rocks, concrete blocks, your ex, your neighbor, your cousin, your cousin’s ex, etc. (unless they turned to zombies, but only then!)

Display / Wall Hanger Items

Approved:

  • Hanging

  • Wearing for photos

  • Admiring while whispering “You’re beautiful”

Not approved:

  • Anything else

5. Gross Negligence (A.K.A. Don’t Be That Person)

Anything outside the above counts as “Nope.”

It’s our call.
We’re reasonable, but we’re not gullible.
If it looks like “I used it in a duel against a dump truck,” that’s on you.

6. Safety & Liability (Seriously, Read This Part)

Our products are:

  • sharp

  • heavy

  • dangerous

  • awesome

  • not toys

By buying from us, you agree that:

  • You are 18+

  • You won’t use any ZGB product on a person, animal, or living thing

  • You won’t injure yourself or others and then email us saying “refund pls” or worse.  (You make your own decisions; I'm not your dad).

  • You’ll wear eye protection like a responsible warrior

  • You won’t be stupid with it

  • You accept all responsibility after the item leaves the warehouse

  • ZGB is not liable for damage, injury, chaos, carnage, or your poor life choices

We love you, but safety matters.

7. Legal Stuff (The Boring but Necessary Part)

You’re responsible for knowing whether your item is legal where you live.
We can’t track every weapon law on Earth.
There are more than 40,000 of them.
That’s not an exaggeration.

By clicking “Buy,” you confirm:

  • It’s legal for you to own it

  • You’re allowed to order it

  • You’ll follow your local laws

  • You won’t misuse it like an absolute maniac

International customers: check your import laws.
If customs agents decide your sword is “too awesome,” that’s between you and them.

8. Final Words of Wisdom

These policies exist so:

  • you stay satisfied,

  • we stay in business,

  • and nobody ends up on the news.

Return something without following the rules?
No refund.
Them’s the brakes.

But email us, talk to us, be cool—
and we’ll always be cool right back.